.No response to my queries - charges for internal transfers

.Good day Capitec,

On the 4th Of January 2021, i responded to Keenan Van Reenen ref ***8 who had given feedback to my query regarding the tracked debit order on my credit card. I requested that he kindly clarify the charges on my credit card as I haven’t done any cash withdrawals or external transfers but on a monthly basis I get charged for withdrawals/transfers. I received no feedback. On the 14th of January 2021 i resent my query and on the 18th of January 2021 i received sms that Funzani was working on my query with reference ***3, till to day no feedback has been given to me. Please kindly rectify as i need to pay off my account and the relationship with you. As per my understanding inter transfers are free of charge. This has been going on from the day i opened this credit card.

Failure to respond to this query, i am escalating the matter to the ombudsman.