No Response to Loan request

Despite having been a customer with Capitec for many years I am being treated like a disease by your staff!<br> Having initiated a process to obtain a short-term personal loan from Capitec Bank and obliged by sending all required documentation I have received no feedback from Ms Makhanda. I have made numerous attempts and left numerous messages for her to call me to no avail.<br> I quite understand if I am to be told that I don't qualify for a loan but it is just wrong to leave me hanging like this.<br> It is well over a week now since I put forward my request.<br> <br> I am tempted to move on to another bank given this shoddy service!<br> <br> If anyone there DOES care for Capitec's long-time clients, please can I have a NEW loan officer call me.<br>