No response regarding a statement from the lawyers Capitec handed me over to..After paying for 7 years

Capitec handed my account over to Andrie Van der walt incorporated 7 years ago for a loan. They garnished my salary. I have been paying for over 7 years and I now need a statement to show how much I have paid so far and how much is outstanding. The lawyers are taking me from pillar to post for over 2 months now. Can some from Capitec please contact me and give me the progress on my loan payment. Id number: ***.. Cell number: ***