NO RESPONSE!! NO HELP!! NO COMPETEND EMPLOYEES????

I have app**** for release of funds from my 32 day savings account on 20 Feb. But due to financial constraints, I requested a early pay-out that will result in a penalty fee deducted. I aggreed. Up and until now, STILL NO FUNDS. I already complaint on Helopeter on Thursday. Still no assistance from Capitec. I visited the Meyerton branch more then 5 times. Everytime a different excuse. Everytime the person said that the previous consultant was not doing his/her job properly and that is the cause of delay!! How do you do business with a *********** financial institute like Capitec?? This is beyond dissapointing. I want my funds and then IM DONE WITH CAPITEC!!