No Response- No ***** Department!

I would have liked to give you a zero rating. I was ****med at the beginning of January 2024. The ***** department investigated and sent me a generic message that they will not be refunding me the money as it was utilized. I have since called the bank to get more details. I have called 7 times to date and all I get is put on hold. First call 21 mins. How do we get answers. Please up your game Capitec Bank! The is the worst bank and the work service that I have ever received. Do you even care about your clients? Terrible!