YP
Yaseen P

1 reviews | Active since Apr 2019

06 Aug 2020, 19:08

No response from Marketing

Huawei and capitec are running a promo where 1000 people will get back R800 if they bank with capitec I was sent an email on Monday from Ellen-Ann at capitec to advise I was one of the people who won, it was such a struggle as the email wasn't clear and whne I asked for clarity I was reffered to claim this in the branch, I visited the cavendish capitec branch in Kempton Park and was assisted as the consultant needed to send the into to Ellen-Ann The information was sent in Tuesday morning and as per the email it's advised I will receive the money in my account after 48 hours. Ellen is not responding to my emails as I would like to confirm if the information was received from the branch Dear YASEEN PATEL

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Congratulations, you are one of the first 1000 successful promotion participants and you qualify to receive a promotional gift of R800 in cash into your existing or ‘to be opened’ Capitec Bank Account.

This letter serves as a voucher for R800

Please take this letter to your nearest Capitec Bank branch. Open an account at our branch and the money will be deposited into your bank account.

Yours sincerely

Navashnee Moodley: Head Brand Marketing

Capitec Bank Instruction:

Please open an account for this client, please scan this letter and send it to

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Please include in your email the following information

Client’s ID no: Client’s Account no The money will be deposited on receipt of this email within 48 hours.

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Aug 2020, 08:38
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 
Kind regards
Capitec Bank