No response from capitec since October 2019

I wrote the following review on Hello Peter on the 30th of October 2019 and still haven't received any feedback from capitec to this days.

"I tried to buy R30 airtime on the 29th of October, the app kept on rejecting my request, when I checked my statement 3 R30 airtime transactions were charged but I never got the airtime to this day. When I checked Facebook I realized I'm not the only person with this challenge, we complained but Capitec is not responsive. I am done with this bank, first thing tomorrow morning I'm going to accept Discovery Banks offer for a bank account and that's where I'll receive my salary from. I want my money credited back into my account, I will then withdraw it and close the account. "