No response from Capitec

Due to retrenchment and the Credit Life insurance paying the loan I had, Capitec put my status under sequestration. On the 6th October 2022 I went to Eastgate branch and logged a call to have the sequestration status removed. I gave them all the necessary document required. When I called on Monday I was told it has been removed but for a clearance certificate I need to send an email to credit insurance claims which I immediately did. I have sent 2 follow up emails with no response. Please assist as I need to have the removed status in black and white to be able to apply for credit again.