No response/feedback on enquiry

<p>Yesterday morning (14/12/16) I called the call centre enquiring after a loan. The lady who assisted me told me that as soon as I send my documents through she would get back to me and that should everything go through my loan would be paid out by the afternoon. i sent my documents to Ms ********** however I received no feedback. I am utterly disappointed as I expect better service from a major bank such as Capitec.</p>