No response

From the 4th of January 2026 I have been attempting to download the app on my phone and it does not verify me and it keeps on saying ticket logged. on the 6th of January I then called the customer care and spoke to Noma - she gave me her email address and I took a screenshot.

She promised to call me back during the course of the day with feedback but nothing , On the 7th of January i sent a follow up email and to this day i still have no response . Capitec Bank what is your turn around time when a customer has an issue?? Is it two weeks or maybe a month ?

*** is the consultant I emailed.