No response despite escalation

I have been trying to open an account for an NPO with Capitec. So far here is the action I have taken: - Filled in website form (5 times) - Called Capitec Business (4 times - I am told they cannot receive calls to open an account they have to call me and will call back) - Went to Cresta branch (1 time - there are no business services at the branch) - Emailed (1 time)

Despite this effort of much time over many weeks no one at Capitec will get back to me. I have been told my case has been escalated but still no response. I am now giving up on Capitec and going to another bank instead.