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Siliziwe M

1 reviews | Active since Aug 2016

20 Sept 2017, 11:26

NO RESPONSE AT ALL

I HAVE BEEN CALLING CAPITEC BANK FOR DAYS NOW REGARDING MY ACCOUNT AS I WANT TO PAY OFF THE BALANCE. I AM BEING SENT FROM ONE DEPARTMENT TO ANOTHER EVERYDAY. IF I WAS NOT PAYING MY ACCOUNT AT ALL THEY WOULD BE HARRASSING ME WITH CALLS EVERY SECOND OF MY LIFE BUT WHEN THEIR CLIENTS CALL IN REGARDING THEIR ACCOUNTS NO ONE ASSIST. I AM SO UNHAPPY RIGHT NOW AND WANT TO PAY OFF WHAT I OWE THEM.

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Sept 2017, 14:33
Official

I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply27 Sept 2017, 11:12
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Nwabisa Tom

Complaint Management

Capitec Bank