No response after two requests

<p>I send a request for my debit order date to be amended so that it coincides with my pay date. I was initially told that I need to go into the branch to have this actioned. I did exactly however the date was still not changed. An attempt to debit my account on the wrong date was made again. I sent another email on the 25th of February and it is the 7th today and have had no response or confirmation that my request has been received or that it has been fixed.</p> <p> </p> <p>It seems like we always have to complain via this means to have our voices heard. Sad indeed :-(</p>