RM
Rendani M

1 reviews | Active since Jun 2016

03 Oct 2018, 11:03

No response after 25 days, bank ombuds will get you to give me the regusested infor.

Don't waste you breat by writing on this forum about any bad experience you had with capitec. Take them your complaints to the banking ombuds. I have written on this platform requesting certain info which capitec choose to limit the information and when I requested to get additional inform through the email that sent me feedback 25 days later I haven't got any response. I have written to the banking ombuds, lets see if I wont get want am asking for through them. What happens to treating customer fairly, I have a right to request any information on my account.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Oct 2018, 13:24
Official

Good day Mr Masutha

We acknowledge receipt of your complaint.

Please be advised that your matter is being investigated by Jennine Seholoba, Incident# ***3.

Complaint Management
Capitec Bank