AB
Abdurragiem B
1 reviews | Active since Apr 2011
01 Dec 2021, 13:17
No Response
I sent Capitec an e-mail requesting who approved Debicheck on my bank account. The only response I received is that the query was sent to the relevant department & that they'll get back to me in 2 - 3 working days, to which I responded that I wanted feedback by 5pm. I sent a follow up e-mail & after they responded I said I wanted feedback by 12pm. No feedback has been forthcoming.
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Replies (2)
Capitec Bank's replyOfficial
01 Dec 2021, 13:19Good day Abdurragiem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply01 Dec 2021, 13:19
Official
Good day Abdurragiem
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Feb 2022, 19:36Hi Abdurragiem
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 19:36
Official
Hi Abdurragiem
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank