No response

No feedback from Capitec at all, was diagnosed with breast cancer, put in a claim was rejected and rejected kept coming with different excuses e.g I didn’t qualify, I wasn’t paying insurance - proved them wrong over and over that I was paying insurance and I did fall into the clauses, eventually claim was approved for 6 months, was told that in August I must resubmit with a full doctors explanation on where I was with my treatments. I did everything they required sent it to a member at Capitec - which has been helping me with the claim, I have sent in all the documentation on the 9th of September, I have sent 8 emails to find out what is happening, all I get is that it has been escalated!!! It is 2 months later at least 10 emails and still no feedback! This is adding more stress to my situation and affecting my credit history/score! Do I also need to go into a branch and start throwing things around to get some sort of clarity??