TK
Theo K

1 reviews | Active since May 2015

19 Jun 2016, 06:09

No response

<p>Good day</p> <p>I received an sms that says my loan account is in arrears.Amount of R4036.15</p> <p>I have been under debt review and cancelled it in December.</p> <p>I then paid R800, R700 and R350 earlier this year to lower the balance.</p> <p> </p> <p>I then send an e-mail to capitec to update my balance.</p> <p>1 month later and still no feedback.</p> <p> </p> <p>I know that my remaining balance should be less than R2000.</p> <p> </p> <p>I dont have time to go stand in the long queue, that's why i want this handled by e-mail.</p> <p> </p> <p>Kind regards</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply20 Jun 2016, 07:01
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,