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Liezel L

1 reviews | Active since Oct 2017

19 Jul 2024, 16:17

NO RESPONSE

I made contact with DR department on email - ccsequeries. They sent me outstanding amounts etc but when I sent them pop no one rep**** its been day 2 and still nothing. I called contact center number for Capitec and whatsapp but no one could assist me. Kept saying I should contact them directly. I called the numbers of the signature of the people who emailed me as well but the numbers do not work. I dont understanding for such a big company that it takes that long to reply to someone. I know there are turn around times for everything but when I asked for the information it was quick but now just for them to confirm receipt of my email or payment no reply its like they vanished into thin air. Such bad service its pathetic really

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Replies (2)
Capitec Bank
Capitec Bank's reply19 Jul 2024, 17:09
Official
Good day Liezel. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Liezel L's update22 Jul 2024, 11:16
Reviewer Update
I cannot think, that this can take this long. POP was sent. Did you receive it YES or NO??

How difficult can it be???? are the banking details and email address legit? can you atleast confirm this that info below is correct?
*** - ***?
Beneficiary : Capitec Bank Ltd Bank Account No : *** Bank Branch Code : 470010 Account Name : Capitec Bank Ltd

Do they work once a week, because calling no one answers, and emails does not seem to work either keep getting an automated reply.