No response

Item: Capitec Bank
Rating: 1
Author: Stephanus V

This is my second complaint on hello Peter about capitec bank, as my first complaint was not taken serious.

I was told I would be contacted within 5 working days, and today is already 7 working days that I have been waiting to be contacted by capitec bank.

I now fully understand why they only have a 2 star rating compared to other banks, its because the customer service it up to ****.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

25 Jan 2018, 10:53

Good day Mr Visagie

Your complaint is being investigated by Jacqueline Radyn. She will be be in contact with you soonest.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank's reply25 Jan 2018, 10:53

Official

Good day Mr Visagie

Your complaint is being investigated by Jacqueline Radyn. She will be be in contact with you soonest.

Complaint Management
Capitec Bank

Best regards,

Stephanus V's updateReviewer Update

25 Jan 2018, 13:54

That is the same thing I got told 7 days ago

Stephanus V's update25 Jan 2018, 13:54

Reviewer Update

That is the same thing I got told 7 days ago

Stephanus V's updateReviewer Update

27 Jan 2018, 10:14

Yet another 2 days waited for NOTHING. Your staff is USELESS and UNTRAINED. Don't try and sweet talk people cause we are not all idiots like you would want us to be.

Stephanus V's update27 Jan 2018, 10:14

Reviewer Update

Yet another 2 days waited for NOTHING. Your staff is USELESS and UNTRAINED. Don't try and sweet talk people cause we are not all idiots like you would want us to be.