No respect for their clients

I have been a Capitec client for about 8 years or more I even have my son's account with this bank. So on Monday my new company requested that i open and account in my name and been so loyal to capitec i wanted to close the one I've had for so long and re-open a new one however when Shafeeqah asked for my FICA documents she accused me of ***** when opening the id. Now as a well manned South African citizen who the hell gives you and your colleague the to insult me. I was more ashamed the way you spoke to me it was disgusting the way you people could accuse someone of ***** without thinking how your words would affect the next human. When i ask for her superiors (branch manager) he looked me full in my face refuse to come and help me. Could higher management please sort this whole branch out their attitude stinks