lK
lucille K
1 reviews | Active since Nov 2019
11 Nov 2019, 12:31
No respect for customers hard earned money
This is the second time that i purchased airtime that was not credited to my account. the first time 3 deductions was made for one purchase, no airtime received. this time one deduction no airtime received. The first issue was never resolved. I am done with Capitec
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Replies (2)
Capitec Bank's replyOfficial
12 Nov 2019, 10:38Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 Nov 2019, 10:38
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
18 Nov 2019, 10:31Hi Lucille
Your correction was processed to your account and your matter has been resolved, you may refer to your bank statement which you can down load via your remote banking app to confirm.
We apologise for the inconvenience caused.
Kind regards
Capitec Bank
Your correction was processed to your account and your matter has been resolved, you may refer to your bank statement which you can down load via your remote banking app to confirm.
We apologise for the inconvenience caused.
Kind regards
Capitec Bank
Capitec Bank's reply18 Nov 2019, 10:31
Official
Hi Lucille
Your correction was processed to your account and your matter has been resolved, you may refer to your bank statement which you can down load via your remote banking app to confirm.
We apologise for the inconvenience caused.
Kind regards
Capitec Bank
Your correction was processed to your account and your matter has been resolved, you may refer to your bank statement which you can down load via your remote banking app to confirm.
We apologise for the inconvenience caused.
Kind regards
Capitec Bank