MK
Maggy K

1 reviews | Active since Jul 2017

25 Mar 2018, 11:21

No respect for clients. Taking us for granted.

I wrote a complaint a week ago and you rep**** by saying Keisha will give me a call. The very same Keisha that promised to look at my case a month ago and didn't call.

Your service agents are *********** and your service level is disgusting. You took my money and now when you have to pay back, no one is attending my issue.

Do as you promised. Respect your clients.

0
Replies (1)
Capitec Bank
Capitec Bank's reply26 Mar 2018, 09:29
Official

Please accept my sincere apology for the frustration you experienced as result of this incident.

I have referred it to Keshia for immediate attention.

Complaint Management
Capitec Bank