No Resolution

My monthly debit orders was deducted from my account, the principle debt on my loan did not change, my access facility was not credited. Called the call centre with no luck if my call is not dropped strange noises is played in the back ground before the call is dropped. I went to my branch who confirmed that the allocation was not made to my access facility and the credit assessment team don't have a timeline when it will be fixed. Called the call centre again spoke to Nokhutula, who said I don't have any available credit but this is the first time ever this happened to me again I'm on hold for so long now I will be transferred to collections ***. And instead of transfer my call is dropped. Barabara from Collections cannot assist so I need to speak to client care and just like that transferred again. Now I'm on hold again without any resolve! Luke finally answered the call had no intrest in my query then muted the call before he dropped the call. Again I'm calling back speaking to Carmen (REF***0) she explained she is going through my account walking through all the details and couldnt really find an answer the best resort was its your ITC, my goodness I just came from the branch and was told its credit assessment department. She advised call the complaints department ***only to learn its a Monday to Friday Line. Well done Capitec Bank, you are officially the worst!