No reply to online loan application after agent put loan through

I app**** online on the Capitec app for a loan on 28/08/22. The next day an agent called and captured all my details.

Till now I have got a feedback from the agent or the bank, iv sent many emails to the customer care email add but no reply.

I'm to busy to go into the bank or staff onhold for hours to speak to an agent, why our a service if you can't deliver.

Very disappointing service as I'm bank with them for over 10years

Loan ref ***6 if anyone with even bother to respond