No relationship with my BANK

I have been a client of Capitec for many years and was let down by my bank.

A simple request was made to reverse a charge that went off from my account however my bank wants to hear the request by another 3rd party provider. That is a clear indication that Capitec does not trust me as the customer. However, my bank can take their monthly service and additional service fees from my account immediately. 1. Capitec does not trust me as their customer for a number of years. 2. The request posed to Capitect is the first of nature, however, my bank does not trust me as their client. 3. A simple request was made to reverse the charge and explained that the 3rd party who deducted the funds from my account will make contact with me if my BANK reversed the charge, and the 3rd party would make contact with me to resolve the query.BUT, My BANK doesn't trust my word but I have to trust my BANK with my MONEY? Instead, my BANK would trust a 3rd party over its own CUSTOMER. 4. Instead my BANK is willing to charge me an additional fee of r80 to investigate the matter on my behalf (HUSTLING CUSTOMERS for extra money) 5. I WILL BE CLOSING MY ACCOUNT DOWN WITH CAPITEC 6 A customer lost due to a simple request not being actioned.