No refund yet on Unprocessed double deduction (2 full week)

2 weeks later, and still, I have not received my money yet. on the 30/01/2021 I swiped at ToysRUs tygervally mall and an amount of R599 was deducted twice from my account. Toy R US advised me that the money has been returned on their side and that only one R599 was received. I went to the capitec bank at TygerVally and was advised that it should reflect back into my account within a day or two. on the 04/02/2021 I called capitec again and was told it has been escalated to finance and was given a ref no. ***2, till today nothing.................