No reflection of immediate payment, and no assistance from Capitec

I have made an immediate payment from my Capitec Account, to my ****her's African Bank account at 13:59 Wednesday 13 Nov 2019. Its now 15:19 Thursday 14 Nov 2019 and still the funds are not reflecting in his account. I have spoken to both banks and up to now this is both their replies: Capitec Bank says everything is in order on their side and the money was transferred successfully. African Bank says no funds were received on their side. I have been in contact with both banks for the last 24 hours now, and only African Bank keeps me posted and up to date with their findings, and still no money received on their side. I had to call Capitec Bank for the 5th time and demanded to speak to Management, the lady's name was Nthabiseng, she promised to phone me back in 1 hours time, yet I am still waiting.

I want to know where is the money and how will this matter be resolved. It's been more than 24 hours now (even after paying for immediate transfer) and still no answer or reply from Capitec Bank.