No protection from Capitec for their clients

So we canceled Rain WiFi in December however in January they have tried 8 times to take off a payment so I contacted the call center and spoke to Boingoelo and she tells me that they can't assist me with that I have to go into the bank and get a new card. That is just ridiculous so I ask to speak to her manager who is Kholi who insisted that was the only way as well. So I ask to speak to her manager Michelle Snub as none of this makes sense. Conveniently she is in a meeting. So here is my issue. Every other bank will look after their clients interest and put a stop payment on the account if a supplier is trying to take off a payment when not authorized to do so. Yet Capitec is not willing to protect their clients in the same way. We have Disney Plus, Netflix and DSTV coming off our account however we only take one of these every three months due to it being the same old same old. We never have a problem with our cancelations with them or re starting up with them and they work on the same basis as Rain. So why are they now wanting me to make a new card that will cost me money firstly because they don't want to block a payment from my account. No other bank makes their clients do that. This is how ***** happens. Capitec Management you need to protect your clients.