no professionalism

<p>i phone capitec customer line (5 Aug 2016)to confirm the balance of my savings account and the date to add the interest to my balance. The call took 26 minutes and still did not get what i was looking for. I spoke to Linah who was not even following the bank rules.</p> <p>1. she confirmed my name before authanticating me.</p> <p>2. She told me that i gave her the wrong address,which in my knowledge shes supposed to keep asking other questions till i get them right.</p> <p>3.she has a complaining sound in the call</p> <p>4.she would interupt me while i was talking,</p> <p>5.her reading of disclaimer was not understandable.</p> <p>6.she kept on putting me on hold.</p> <p>7.she would ask me unnnecessary questions that had nothing to do with my query</p> <p> </p> <p>i had a horrible exprience. it normally take 2 minutes to get assistance but today i was on the phone for 26minutes and still did not get assisted. She definatley need training or to be changed to another department where she does not need to work with people</p>