no product knowledge

i received a call late last year with regards to the new app i can down load for capitec bank.<br> <br> to my excitement i downloaded the app and started using it. meanwhile i still had my token which i paid R60 for at the branch to be able to use my Internet. than this one time i wanted to transfer cash on my desk top the token doesn't work. when into a branch spoke to 3 different consultants and no one knew why. after trying several times i notices that he long work on my phone pass code. went into a branch again to only be told yes the token will now longer work the two cancel each other. i wish someone would have told me because i paid for a token that i clearly now cant use. product knowledge is essential honestly.