No practice of TCF

Hello Peter,

I am very very disappointed and disgusted by the FSP. I had a financial constraint May 2017 and was unemployed June 2017 so I couldn't pay my personal loan with capitec. I had made an arrangement with capitec to get debited August 2017 which the did but I was still in arrears by 2-3 months. I remember I called in again to make arrangements and then only found out that my account was being handed over. So there was no attempt from capitec to give me a call to make a arrangements , as big as the FSP is they failed to give 1 client a call and try to make recollections. It gets even worse , they didn't even inform me that I was being handed their contract does not even show in which instances does the account get handed over!!! So now you tell me guys where is TCF in this instance?? Is your stuff even FAIS complaint?? No where during point of sale was I informed that it will be handed over if I skipped x amount of payments. Like is this fair towards me as a consumer. It's worse because the ITC does not even get updated to show that you are paying the account by their third party instead your loan increases . There was no communication from Capitec as well. I just found I am not the only person who has the same issue. This bank has to be closed because this is unfair practice towards the public and I want people to see this so they stay away from this bank