1 reviews | Active since Jun 2016

02 Jun 2016, 14:18

No payment since 23 April 2016

<p>I am one of 5 people who won R1 000 each when Die Son was visiting Paarl on 23 April 2016 at Paarl East Spar Shopping Center for the pupose of giving back to the community. It is 2 June 2016 going in for 2 months now and none of us has yet received our money. The girl I am dealing with is giving me a different story evertime I contact her with regards to why I have not received my prize money yet. She is starting to get an attitude in her emails as if this is due to a mistake I have made when she is one who can't stick to one reason for why no payment has been made to me. This is giving Die Son a very bad reputation amongst readers and all our friends and families knows we still have received our money.</p> <p>Can someone please help me...</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Jun 2016, 07:27
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply15 Jun 2016, 11:22
Official

Hi Charlene

As discussed, you have contacted the incorrect institution regarding your complaint.

Adwena Williams
Complaint Officer
Capitec Bank