No payment for unnatural death ( Double payment)

Item: Capitec Bank
Rating: 1
Author: Bongo N

Dear hello Peter

I am still waiting for the money for unnatural death (double payment), Capitec promised to resolve the matter by 13/01/2025 which was Monday. No one has contacted me and today I went to East London branch in Buffalo Street and the consultant phoned help desk who also said they don't know what to do.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

17 Jan 2025, 14:43

Good day Bongo Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Capitec Bank's reply17 Jan 2025, 14:43

Official

Bongo N's updateReviewer Update

20 Jan 2025, 13:35

Dear Capitec,

You promised that a designated official will call me in which I think these responses are automated and there is no human touch to follow up. Now no one has contacted me. I want to know when am I getting my money?

Please stop fooling us, we are your clients.

Regards
Bongo

Bongo N's update20 Jan 2025, 13:35

Reviewer Update