SR
Simone R
1 reviews | Active since May 2021
28 May 2021, 13:47
No option to reactivate a card
If you thought you lost your card and you find the card again - why is there no option to reactivate the card - call centre tells you you have to pay for a new card and go into the branch. I dont understand why i have to pay for a new card if my card is found. so frustrating. why does the bank not have the option to reactivate the card again
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
28 May 2021, 15:54Good day Simone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 May 2021, 15:54
Official
Good day Simone
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SR
Simone R's updateReviewer Update
21 Jun 2021, 12:39Still no contact made - its almost the 28th June again
SR
Simone R's update21 Jun 2021, 12:39
Reviewer Update
Still no contact made - its almost the 28th June again