No Online Assistance

what is the point of being such an "innovated bank" when one CANNOT get any online assistance or over the phone help. I'm trying to settle my loan account without having to go into the branch (as per your website) I have emailed almost every customer service address and to date no assistance , Is there any chance of getting help telephonic ally , electronically (email) I called 3 times this morning and all 3 times i was referred to the branch. I'd really like to have this account paid up