No one to help, waiting periods until 3 months

All escalation and waiting periods I have done what else to do ? Is 3 months later waiting for my SARS payment and I'm told to wait 72 hours, 48 hours and it became weeks and months , I waiiste airtime and travel to branch yet no assistance, is a big risk to bank with Capitec they don't care about us, is just one payment that you can see but yet you can't assist me, I need an alternative option to withdraw my funds out, and public please share my cry to as many influencer as possible to help others who want to bank with Capitec.it was even escalated to management it was worse the close the incident when I didn't get any help. I don't need anymore lies of 72 hours and 48 hours I need an alternative option to withdraw my hard earned money.