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HM
HLAYISANI M

1 reviews | Active since May 2010

15 Jan 2018, 17:03

No One knows who should assist me right inside the bank

Dear Capitec Bank,

It's so frustrating that no one knows who should assist me. According to TransUnion my loan account is on arrears as from October 2017 til now. I went to Capitec Bank to enquire, my account has never been on arrears.

The frustrating part is: I went to Capitec Bank Branch where i spent an hour with consultant as hse has been phoning around to get assistance but no one i mean no one could assist. I asked that she gave me the phone, but people kept on passing the bug. they posted me from collections to help desk to all over.

I appeal to capitec bank to please update my account details on trans union as i have never been on arrears before

0
Replies (2)
Capitec Bank
Capitec Bank's reply16 Jan 2018, 11:57
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

HM
HLAYISANI M's update24 Jan 2018, 10:14
Reviewer Update
Dear Capitec, Just thought you know that you continue to prove that you do not care about your clients .I am still waiting for your response as per your above message. you said you will provide feedback within 5 days, today is Day 6, and my profile still says am in areas as from last year march for your loan. can you please assist before I can take legal steps. and this is not a threat. By the 29th January, I will proceed to my lawyers if I do not get positive response.