CO
Chane O
1 reviews | Active since Apr 2011
21 Aug 2019, 13:33
No one knows what they are doing!!
Again the information i was provided was incorrect. The lady from complaints department advised the procedure i was provided in December was incorrect and provided me with the correct procedure. When i did what i was informed to do, i was advised again on Monday that the procedure I was provided by the second person was incorrect and i now have to follow different steps!! Does anyone know what they are doing at this bank?
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Replies (3)
Capitec Bank's replyOfficial
21 Aug 2019, 13:46I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply21 Aug 2019, 13:46
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
CO
Chane O's updateReviewer Update
10 Sept 2019, 11:073 Weeks later and numerous emails to the person dealing with my complaint and still waiting for feedback or some form of communication!!!! Need to log a complaint against your complaints department! Maybe then i will receive feedback.
CO
Chane O's update10 Sept 2019, 11:07
Reviewer Update
3 Weeks later and numerous emails to the person dealing with my complaint and still waiting for feedback or some form of communication!!!! Need to log a complaint against your complaints department! Maybe then i will receive feedback.
Capitec Bank's replyOfficial
11 Sept 2019, 11:39Good day Chane O
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
Capitec Bank's reply11 Sept 2019, 11:39
Official
Good day Chane O
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Complaint Management
Capitec Bank