No one knows what the hell is going on!

I'm very irritated with Capitec right now. Firstly, i app**** for a personal loan, of which you used every single trick in the book to make sure i didn't get approved. Corporate xenophobia at it's worst!! I've been permanently emplyed for 7 years, but you call me a "contract worker" plus say that the company i work for is "too small, so could close at any time". What nonsense is this?? On top of that, a consultant at the Morningside branch then says "no, let's open an account, you might get approved if you have an account with us". After 2 hours, account was open but still, DENIED DECLINED, you can't give me a loan.

I asked the consultant to close my account, but she couldn't (it was home time! wow). I then phoned your call center and asked to close my account. The person on the line said i needed to go into a branch to close my account.

So guess what? I did that. Went to Randburg branch and when i get there, a consultant says "NO, you don;t need to close the account. If you don't use it for 3 months it will automatically close on it's own."

WOW. I've never felt so unhleped in my whole entire life. FNB was useless, but wow, Capitec takes the cup in uselessless and just generally not wanting to help their "clients".

I asked the people (call centre, and both consultants i saw at the branches) NOT to switch my debit orders, but what happens? You switched them!! I even called the debit order places (Vodacom and Virgin Active) and warned them not to change my debit orders. They're equally useless because they changed them.

Now i'm stuck wiht a useless account i don't want. Can someone please assist and close my freaking account???? I want a letter in writing to say that my account has been closed. End of story. And stop with the corporate xenophobia. Just like ABSA, you should just say upfront that ya'll would rather loan money to an insolvent than someone with foreign documents. It's funny coz those you do lend money to never pay and end up blacklisted. Yet you refuse to loan to a good payer. WOW.

In any case, i don't want anything to do with Capitec. PLEASE CLOSE MY ACCOUNT!