No one knows!!!

I've been calling the contact centre trying to get a settlement amount but I keep getting sent from pillar to post. If its not someone telling me they are transferring me to the correct department, then its someone saying they can't hear me and then they disconnect the line. I'm also getting lots of different answers when I do manage to speak to someone. This is very frustrating when all I want to do is pay you guys and settle my debt. I need to know what the total owing on my account is and what % discount I will be getting for settling.