No one comes back

Hello it's me AGAIN

I have been sending email after email and only get a automated reply stating that someone would be back with me with in 3 to 5 days that never happened so I'm back on hellopeter.

Why is it that my credit score shows that I have a bad score but everywhere els where is can check even on the site you provide my score is very good and I'm above average. So please explain to me how does it work cuase I'm starting to have big problems with you guys first my account got hacked and now this come on and the biggest problem is its not just me having this problem with you guys.

Or do I go to head office and sort this out seeing that I'm also working in stellenbosch