No one can help me with my credit application

I have app**** for credit, as money is needed urgently to fix my car. I was pre-approved for a loan, and asked to email 3 month's salary payslips and my ID.

After waiting a couple of days, I received a message stating that my net salary on the payslip doesn't match my bank statement, and must receive a letter from my employer saying why it doesn't match. (JUST BECAUSE MY COMMISSION GETS ADDED)

The problem is my employer is out of town for a few weeks.

I don't understand the hassle, as I have already got credit twice at Capitec, no problem at all.

No one seem to be willing to help.

Think I am going back to Standard Bank