No notifications and card is faulty. No one gets back to you or tries to resolve problems.

For over 2 months Mercantile have not been able to sort out notifications for incoming and outgoing payments! I have phoned and emailed repeatedly, not once do they follow up with me. Emails are unattended and I just get told the issue has been sent to IT. They asked me to change to other email and number which I did then nothing from them until I chase and the problem remains unresolved. I have made them very aware we require notifications for orders and our accounts to communicate and this is disrupting my business. We are incurring charged due to this and having to move money through personal accounts paying for immediate transfers to be able to use the money since the card is faulty.

My relationship manager replies only to every 3rd message. My card does not work for tolls, often is declined while money is in the account and my relationship manager has yet to tell me what they are doing about it. I have sent pictures of the errors after they asked for it then they just leave it. Horrible service and not to mention you can't buy airtime or electricity with Mercantile which are business requirements. The app is atrocious. I would not recommend Mercantile to anyone. We took a chance as they claim they will be run like Capitec after they were taken over but that is simply untrue. We took a chance on Mercantile and are paying the price with not being able to run our business properly.