NO NOTICE / POOR CUSTOMER SERVICE

Good day.

Today, the 21st of March I wanted to visit my Capitec Branch to get my Capitec Sim card as it is a very good product.

To my surprise, when I got there, the branch was closed. Note I visited Capitec Branch, Kalahari Mall, Upington.

I look very carefully: There were NO NOTICE that says they are closed on a public holiday. Nothing. Only the standard trading hours.

So my question is, how must the public know that the branch is closed on a public holiday if there is no notice that spesifically says they are closed on a holiday?

I think this is very poor communication and also very poor customer service to say the least. I thought a well established bank like Capitec Bank would inform their clients and also potensial clients that they are closed on public holidays.

I will be waiting on your call.

Mr. Elriek Swanepoel