No new contract after six weeks for my mom.

<p>My mom is elderly and has an investment account with Capitec. There was an error when the first contract was signed, where the interest was deposited into her investment account instead of the savings account. We have been to Capitec Twice. The first time they said that they would call my mom to come sign the new contract in about 7 days. two weeks passed and there was no call from Capitec. We went in again to see Captiec. we had to see a different consultant and start the process from scratch. The same story was given, that it has to go via head office and it would take about 7 days to get a new contract and they would call my mom to come sign the new contract so that the interest can be put into her saving. Well all and all it has been about 6 weeks plus with no call from Capitec.</p>