No Money Dispensed

It is a sad situation when an ATM (Absa) *****s your money and when you write to customer care you get no feedback at all. I tried to withdraw R3000 but no money came out and only a slip so i contacted my bank and all i got was a reference number. I then wrote to client care to ensure that the dispute was lodged sent to Absa but still no feedback even thought they promise 24hrs to get back to you. I am a single parent and this is my work/ food money for the money and its needed back urgently as to why it even takes 7-30 days is beyond me. I am not happy at all about all of this, measures should be out in place to prevent issues like these from happening.