CM
Carlien M
1 reviews | Active since Mar 2009
14 Sept 2022, 09:58
No meaningful response but credit card unusable.
Really upset. Three days that my credit card cannot be used on Amazon (btw I have shopped at Amazon since they opened absolutely years ago), created a Virtual card and jumped through hoops like a circus animal. Called the call Centre 8 times, explained the situation over and over - no limit issues etc. Incident logged - supposed to get an answer today...nothing. I was even advised to use a different account ? Should i open one at another Institution and move my banking? How do I get a meaningful response? and speak to somebody that can help? The call Centre guys block everything and do not assist at all. If this is digital banking....
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Replies (4)
Capitec Bank's replyOfficial
14 Sept 2022, 10:01Good day Carlien
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply14 Sept 2022, 10:01
Official
Good day Carlien
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CM
Carlien M's updateReviewer Update
14 Sept 2022, 12:09Waiting in anticipation. Every time I make contact with Capitec, I get informed it will take another 24 hours for an answer.
CM
Carlien M's update14 Sept 2022, 12:09
Reviewer Update
Waiting in anticipation. Every time I make contact with Capitec, I get informed it will take another 24 hours for an answer.
CM
Carlien M's updateReviewer Update
14 Sept 2022, 16:07And the plot thickens. As I receive another reference number - and somebody saying they will be investigating my debit card. Capitec, what is wrong ?
CM
Carlien M's update14 Sept 2022, 16:07
Reviewer Update
And the plot thickens. As I receive another reference number - and somebody saying they will be investigating my debit card. Capitec, what is wrong ?
CM
Carlien M's updateReviewer Update
12 Apr 2023, 16:44And 2023 brings the same problem with absolutely no resolution from the Capitec team. I have now been told i need to use another bank account - not at Capitec, to pay my Microsoft subscription. Guys, wake up!!!!
CM
Carlien M's update12 Apr 2023, 16:44
Reviewer Update
And 2023 brings the same problem with absolutely no resolution from the Capitec team. I have now been told i need to use another bank account - not at Capitec, to pay my Microsoft subscription. Guys, wake up!!!!