No luck in being assisted with a *****ulent transaction

I got ****med by a chinese merchant using Forever New South Africa page to advertise dressess that looked like were on sale on Facebook. I usually check these for authenticity but the website looked legit until I made a payment online and placed an order for 2 dresses. The email confirmation convinced me that I had been ****med. There was no invoice attached to the email and the link took me to a dispute. I tried disputing the order using the same link but with no success. I never received any of the items to date. I logged a case of ***** with Capitec on 12 August and was assisted by Kim. I was informed to allow 30 business days so that the merchant can be given the opportunity to honour the order placed. I also logged the case with the branch at Blue Valley and was given the same timeline of 30 business days to allow for the process to be initiated. After excatly 2 months of being ****med, I reached out to Capitec again on 10/10 and I was provided with a case reference number *** by Faith - the agent who attended to my query. I was told to allow 72 business hours for an investigation. Today on 14/10 when I followed up, I was told by Mogore that the process takes 30 days. How many months must this go on to establish that I have been de*****ed of my funds? No other bank has this rediculous turn around time to resolve a *****ulent transaction and this is a shame and poor service! I will gladly move back to FNB.