No longer investing with capitec

Item: Capitec Bank
Rating: 1
Author: J D

I had R2.5mil sent to my saving account to invest with Capitec. They received all the relevant documents on Tuesday so the funds could be released. Natasha, a supervisor promised me it would reflect no later than yesterday (Thursday) and guess what, still not in my account.

Thank god I didnt send another big amount to invest with capitec because you clearly cant handle big amounts of money. I will no longer be investing with capitec due to all the lies and empty promises they made.

Your staff needs training as well, they are just as useless as FNB consultants. Mind you, Capitec is just as bad as FNB, and to think I always praised you as a bank. You are getting worse by the second

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

21 Jan 2022, 13:31

Good day J Dw

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply21 Jan 2022, 13:31

Official

J D's updateReviewer Update

21 Jan 2022, 14:16

Yeah sure, like you promise people it will reflect in 24hours!

And again, conveniently next business day!! You are pathetic

J D's update21 Jan 2022, 14:16

Reviewer Update

Yeah sure, like you promise people it will reflect in 24hours!

And again, conveniently next business day!! You are pathetic

Capitec Bank's replyOfficial

01 Mar 2022, 10:30

Hi J Dw

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply01 Mar 2022, 10:30

Official