DT
Desiree Tesner-Smith
1 reviews | Active since Jul 2023
13 Jul 2024, 12:59
No longer Capitec's no 1 fan
Very disappointed with Capitec right now. I've wasted two trips with a heavy bag of coins and had to return without being able to deposit it. I was sent to Menlyn from the Hatfield branch, because apparently Menlyn is one of the only branches in Pretoria with a coin machine. At Menlyn I was told that I couldn't deposit coins due to "a nationwide problem". What does that even mean? Surely if there is a problem and you cannot deliver the service you promise, you should make a plan to accommodate your customer - like count the coins by hand? Too much to ask?
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Capitec Bank's replyOfficial
13 Jul 2024, 14:08Good day Desiree.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply13 Jul 2024, 14:08
Official
Good day Desiree.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
DT
Desiree Tesner-Smith's updateReviewer Update
18 Jul 2024, 16:33Thank you to JD who resolved my problem and to Phiwokuhle who made a valiant attempt. I can happily report that I managed to deposit my coins at Capitec The Grove. Thank you to the friendly staff who assisted me even though the machine is strictly speaking self-service.
DT
Desiree Tesner-Smith's update18 Jul 2024, 16:33
Reviewer Update
Thank you to JD who resolved my problem and to Phiwokuhle who made a valiant attempt. I can happily report that I managed to deposit my coins at Capitec The Grove. Thank you to the friendly staff who assisted me even though the machine is strictly speaking self-service.